• Three screenshots: left shows QC Spot Check video review UI; middle shows UI for passing/failing image assets; right shows QC Report and Details blade that producers interact with.

    Disney's MoviesAnywhere.com QC Screening Room

    Working with The Walt Disney Studios Technology group, I researched, designed, prototyped, and usability-tested custom workflows and interfaces to enable QC review and cataloging of 7,500+ movie titles critical for pre-launch readiness. 

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  • Two screenshots: left shows redesigned Roster List in foreground; right shows redesigned Crew Drilldown screen in background.

    Streamlining EP SmartStart for TV & Film Production Staff

    Leveraging insights learned from research studies, usability testing sessions, and knowledge of user-centered design best practices, I streamlined their most frequently-used Roster List, Crew Drilldown and other related workflows.

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I make experiences better for people and companies.

  • Reduced Support Calls by 45%

    For EP SmartPO and MyEP in just two months by pitching and designing a contextual help system that walks clients through complicated tasks step-by-step if they choose.

  • Empowered Chronic Pain Sufferers

    For Nevro by partnering with Karten Design to research, design, and test a medically-regulated mobile app that enables patients debilitated by chronic pain to control their implanted spinal cord stimulator and track their pain relief journey over time. 

  • Streamlined Movie Production Workflows

    For Disney’s MoviesAnywhere.com to manage massive troves of metadata and assets for feature titles—and designed their QC tool that enabled efficient review of more than 7,500 Disney and partner studio titles before launch. I helped reduce the average per-movie review time from four HOURS to just 10 MINUTES.

  • Optimized Customer Communications

    For every member touchpoint in HauteLook’s customer journey by collaborating with their marketing team to streamline and redesign their email communication templates.

  • Increased Cart Conversions by 23%

    And reduced shipping address errors by 35% for HauteLook.com by redesigning their mobile & desktop checkout flows.

  • Made 'Moving Day' Easier for Millions

    By redesigning how people search for and reserve storage units and buy essential packing supplies at over 2,000 U.S. locations on PublicStorage.com—helping to ensure moving day goes a little easier.

Grant Sketching During Ideation Session

Consider this…

  • Is your organization battling deeply entrenched design and process challenges? The kind that frustrate employees daily and create friction for your customers?

  • As a UX, Interaction, and Services Designer, I specialize in identifying and resolving these complex issues—even those tangled in office politics or legacy thinking.

  • We can use strategic design to improve these experiences, which can empower your employees, delight your customers, and ultimately boost profitability for your organization.

  • What are you waiting for?
    Contact me. I’m ready to get to work for you!

What I can bring to your team…

  • 15+ Years Experience

    in UX, Interaction, and Services Design—with a particular passion for Information Architecture, User Flows, and Microinteractions. I take ownership in design on every project, and from abstract idea to launch, I create and advocate for human-centered design solutions that are intuitive, data-driven and inclusive.

  • Omnichannel Design for the Entire Customer Journey

    Expertise in designing across desktop, mobile, TV, IVR, and XR platforms, so your customer experience is consistent with every touchpoint in the customer journey.

  • B2B and B2C

    Well-practiced in designing for business enterprise environments (B2B) with back-office and corporate users, and consumer markets (B2C) where customers are purchasing personal services and products.

  • Breadth of Knowledge Across Multiple Verticals

    E-commerce, Retail, Beauty, Entertainment, Payroll/HR, Sports, Medical are just some of of the vertical markets I’ve practiced in—and my skills can be applied to new ones through my commitment to immersive onboarding.

  • From Startups to Global Digital Consultancies

    I've had the privilege of working with and leading diverse teams, from small to incredibly large. This includes global digital consultancies like iXL and Sapient, advertising and design agencies such as Schematic and Ignited, in-house design divisions at Disney, DirecTV, and HauteLook, and even as a sole contributor partnering with organizations on UX/Product/Service Design initiatives.